edverse's Profile

RICO has beautiful stuff. My wife and I decided to buy our main room sofa there instead of one of the big name stores because it was a great design and we wanted to support local business. Unfortunately, we came to regret that decision painfully.

RICO promised delivery in 6-8 weeks. We got the sofa in the 12th week. Worse, it was damaged. There was a smudged, quarter-size hole on back of the sofa through which you could see the wood of the sofa frame. Not what you expect from a $2000 couch. Unbelievably, RICO has been extremely difficult about getting us a replacement couch, alternating from belligerence to completely ignoring us. When we finally cornered them (after sending photos of the damaged sofa by certified mail), their concession was to offer 10% (!) off of there floor model. After we declined that offer their "take it or leave it" stance was that they would pick up the couch, THEN order a replacement couch, to be delivered in their infamous "6-8 weeks". The matter is still unresolved more than four months after we put down a 50% deposit. They also charged our card for the full amount of the purchase over our protest.

So admire the collection, but cross your fingers you don't get a defective product.