michpinkston's Profile

i strongly urge against coveting anything at vivaterra except their customer complaints department. very bad customer service - and would HIGHLY recommend not purchasing from this company...despite their great eco-message

This site is HORRIBLE - yes, their things are adorable, yes, the eco-message is wonderful - however they have REPUGNANT business practices. do not order ANYTHING from them! they SCREWED ME OVER last christmas! i ordered this BEAUTIFUL wreath from them and they guaranteed shipping OVERNIGHT (which i also paid for) and then the wreath FINALLY SHOWED UP in the MIDDLE OF MARCH!!! and i called, demanding a refund, and they said "oh, well, we were just about to call you to tell you that those wreaths are backordered- you're on our list" and i could have KILLED THEM - i filed a complaint with the better business bureau
i was IRATE
they took the money at the time that i ordered it - and then they never did what they were supposed to
really really really really don't order anything from them

Alright, sorry to burst the fun VivaTerra bubble but I've had the WORST experience with them! At christmas i ordered a gift, paid for overnight shipping, they took my money - long story short, the gift was receive MID APRIL!!! They never notified me that it was on backorder, and they didn't refund the shipping...It's a wonder they stay in business.