BklynSusan's Profile

I had a TERRIBLE EXPERIENCE with The Shade Store. Shades were supposed to take 3-5 days; they took over three weeks, and when they arrived, they were the wrong size due to an error by the customer service rep (whom I had already corrected twice). Had to haggle and harangue to get them fixed, and then had to pay an extra $100 to get them installed, because the installation guy had to come twice (once when they were wrong, once again when they were fixed). When I asked The Shade Store for a credit for the cost of the install, they told me they had already "accommodated" me by fixing their own mistake. Their shades are lovely, but I would NEVER recommend them to anyone.