Rabbit Movers's Profile

In response to Gregh:

This review is a little difficult to address because the move apparently took place about a year ago and we’ve no idea who Gregh is. If you see this Greg, please contact us. I regret that we didn’t speak a year ago. I make it a point never to let a customer go away unsatisfied – but we failed with you and I’m sorry.

I don’t want to presume the details of the move but I feel compelled to mention a few things that might be relevant.

We may have been late, but there may have been uncontrollable circumstances that made us so late – such as a surprise NYPD truck inspection which happens now and then at random locations in New York and can take some time. I do hope that you received a phone call to keep you posted. If not, we did not do our job.

Rabbit Movers does hire mostly artists. This gives our company an interesting dynamic and a refreshing attitude toward the business of moving. Of course, we don’t hire just any artist and those we do hire are well-trained and educated in the art of moving. Our movers must be in good physical condition, they must present and carry themselves well and with integrity, they must be articulate, communicative, good humored, empathetic and honest. This is the character we look for, then comes attentive and strict training. I see no reason why a mover cannot also be an artist.

We never park far away from a door due to carelessness. If there had been a closer parking space, we’d have taken it. We are protective of our customers and aware that they are paying by the hour. We make every effort to find the ideal spot. We recently had a mover nearly run over by a disgruntled driver because our mover was holding the spot while our truck went around the block!

It’s very likely that the mover “watching” the truck was also packing it. There are some moving companies that do insist on having a mover sit in the vehicle to avoid getting a ticket. Rabbit is not one of them. For one of our movers to sit around and watch, the situation would have to be extreme. But if that’s what happened, we did not do our job.

A line in the Rabbit Handbook reads very simply, “Never let the customer move at a faster pace than you. If they do, bow to them.” That’s to say we take our speed and efficiency seriously and are not to be outdone, but if we are – those movers should be humbled and say something like “Wow. You rock. Are you looking for work?” and then offer profuse apologies about how they should have done better. If you didn’t get this impression, then we did not do our job.

Moral of the story: I don’t believe there are far better movers in New York City, but if there are, I don’t believe there are many who would beg you to get in touch with them to sort this out and find a way to right whatever wrongs there may have been.

Ask for me.

Warm Regards,

Shawn Lyons, owner
Rabbit Movers
718.852.2352

Hey Folks - Rabbit Movers here.

Anyone getting ready to move should read the Summary Of Information For Shippers Of Household Goods. This is a short pamphlet distributed by the New York State DOT to inform consumers of their rights and exactly what to expect from their movers. Here is the link (you'll see it at the bottom): https://www.nysdot.gov/portal/page/portal/divisions/operating/osss/truck/forms

Here's the scoop on Household Movers Insurance Requirements in New York State. There are three basic options:

Option 1: $ .30 (thirty cents) per pound per article valuation.
This is provided by all moving companies at no cost to the customer. In the event of loss or damage, the total amount you will be entitled to recover is $.30 per pound per article. For example, if a lamp that weighs ten (10) pounds is damaged, the most you can recover is $3.00, regardless of the value of the lamp. This ordinarily does not provide protection for your goods.

Option 2: Additional Valuation
If you wish to be paid depreciated value for lost or damaged items, you must declare a lump sum value for the entire shipment and pay an extra charge (50 cents per $100 valuation) depending on the value of declaration. For example, if the entire shipment is valued at $2500.00, the additional cost would be $12.50. If any article is lost, destroyed or damaged while in your mover's custody, your mover will, at its discretion, offer to do one of the following for each item:

* Repair the item
* Replace with a similar item
* Make a cash settlement for the cost of the repair or the current market replacement value

Option 3: Full Replacement Value Insurance
We recommend an insurance company that offers full replacement value moving insurance direct to the shipper. MovingInsurance.com. Full replacement coverage is more comprehensive coverage than valuation, and generally offers more options (deductible levels, higher coverage). This coverage option is a bit more involved, and needs to be obtained prior to the actual move day.

Certificate of Insurance
All NYS Household Movers are required to have General Liability Insurance, as well as required Disability and Worker's Compensation insurance coverage. Nearly every residential building with an elevator will require insurance certificates prior to any work performed on the premises. Be sure to check with your buildings prior to move day!

Finally, a very brief response to a few comments above regarding Rabbit Movers:

1. We are fully insured and meet all requirements of NYSDOT.
2. We have NEVER stood anyone up. We are a small start-up company and what sets us apart from the rest is that we will bend over backwards to ensure that you have a positive experience.
3. If you feel our movers are moving too slow, please express your concern to the foreman on site or contact the office. We're Rabbit! Rabbits are fast! We aim to live up to our name.

I hope this information is useful, and I apologize for leaving such a long post.

May you have the best move ever,

Shawn Lyons, owner
Rabbit Movers