CVchica's Profile

Display Name: CVchica
Member Since: 4/20/09

Latest Comments...

louisw -
I do not know yet if they will charge for new pillows. Here is the response I received:

Thank you for your email. I'm sorry to hear about the troubles you are having with the cushion cores on the Andre sofa. Regular maintenance does require that you rotate and fluff your cushions often in order to ensure the best wear possible. That being said, I have also entered a service to find out about replacement cores for you. Our service department should be in contact with you within the next few days.


Apartment Therapy New York | Good Questions: Saving a Saggy Sofa?
5/27/09 07:29 PM

Sigh. I too have the Andre couch in the same fabric. I love the colors in the fabric as well as the design...and as the other readers noted, I also have cushion sag after one year.

I emailed customer service and got a prompt response. Hopefully they can replace the cushions or get better foam etc.

Perhaps R&B should discontinue the sofa given how poorly it holds up.


Apartment Therapy New York | Good Questions: Saving a Saggy Sofa?
5/26/09 06:27 PM