nshore's Profile

I wish I have found this site before ordering 2 PanelTracs from S&N. I was fooled by their glossy catelogues. To be fair, they do have great materials and shipped me as many swaps as I needed.

Both PanelTracs arrived with flaws. The first PanelTrac was missing a panel. Customer service was quick to send the missing panel but it arrived without the lining which was useless. When I called again about the problem, this time they were slow to respond. They didn't ship the panel for about 3 to 4 weeks without any offer to expedite the shipping or anything.

With the second PanelTrac, one of the panels was cut or sewn crooked. That replacement didn't arrive for another 3 to 4 weeks.

This was a very disappointing experience with S&N. The panels aren't even complicated to make. How did they get it so wrong over and over.