misscannon's Profile

I too having been having issues with Brocade Home over the last 5 weeks and wanted to share what I've learned:
Brocade Home is being "phased out" according to the person I got in touch with at Restoration Hardware. Prior to taking the site down they had a 50% off sale goods promotion AND THEN decided to move warehouses. I guess they are consolidating for a outlet? The new warehouse is in Ohio and it's taken 5 weeks for the rug I ordered to be unpacked and prepared for shipment.
The whole thing is a disaster. What kind of retailer has a 50% off sale goods promotion and then moves warehouses? The 'service' I've received has been horrid. Blatant lies from customer service at BH before they closed shop, and the RH customer service dept can't do much to help at this point.
After reading about the quality issues here I'm giving them until the end of the week to receive my order, if not i'll depute the charge and move on.