QueensGirl's Profile

Sorry Tommy, but I too was an West Elm fan until my experience with them last November. In person, the furniture looked good and seemed sturdy. I purchased a $400 table in October. I even sold my cheapie glass table on Craiglist which held up for 10 years!! I got the table home and the legs didn't fit properly into the pre-drilled holes. I called the store in Brooklyn which I purchased it from and they said they had no more in stock. I called the Chelsea store and even went there in person. They acted as if they didn't want to be bothered. I called the Philadelphia store who had the table in stock and finally got a decent customer service person. I paid for another table and even picked it up from the Brooklyn store. It took these people 2 weeks to remove the first table from my apt. and even longer to refund my money for the first table. Okay fine! Then, I purchased the overlapping squares chairs in November. I was fine with my purchase until a couple of weeks ago, I noticed small cracks in the seats of two for the chairs. I immediately called the store in Brooklyn and before I could tell the customer service person what had happened to the chairs, they said, "your chairs are cracking aren't they?" Obviously, they know that the chairs are faulty. They said that I have to return the chairs myself and pick out new ones. At this point, they can have the table and the chairs. Too many headaches and i've spent over $1000 on tables, chairs and delivery charges!!!! My cheap glass table and chairs from China town which cost under $300 never gave me an ounce of trouble.