ddl2dance's Profile

Z Gallerie should remove the words "customer service" from any and all of their content. It is an oxymoron. I've been dealing with the Boca Raton, FL store for the last three months on a $1500 table. I should have cancelled the order as soon as "we" called "them" 3 weeks after our approximate delivery date and they told me it was backordered. Since then it has been one bad turn after another. The sale has been saved three times, by me! No one from the local store, on up to the Regional Manager has made any effort to save the sale nor accommodate me in any way. This is the most nonchalant, non caring, non interested group of people I have ever dealt with in retail. Apparently this store doesn't know that Z Gallerie recently closed 29 stores and they all think they're indispensible. If customer service was as bad at those closed stores it's no wonder. I won't bore you with all the details of what went wrong, but I will tell you that returning the darn thing has not been any better and it's still in my garage taking up valuable space.