RachelAnn's Profile

Hi. We ordered 13 cases of Allure Trafficmaster Dimensions Resilient Flooring from Home Depot; they had it boxed and waiting for us at the door. We didn't think to check the "Run No." which turned out to be wrong by one number on four of the boxes. If the "run numbers" are not exact, the flooring can be so off in color that you can't use it. In our case, we had to rip out one whole box after installing it; we didn't see the problem until we stood up and looked across the floor. Major problem for us as the store only had two boxes with the correct number available; that leaves us two boxes short and they can't get them. The manager said it was our part to "check the product to make sure it matched." They didn't.