Janine's Profile

I rented a storage unit and only had it for a few months while living on the Coast of North Carolina. During that time, I have my belongings stored in Kernersville, NC. When I went to retrieve them after just a few months, I found that my mattress was ruined. You could tell that something had leaked from the unit next to mine. The Access Self Storage manager named George was rude to me and would not even come and look at first. He tried to come up with every scenerio other than anything close to reality. All of his therories seemed to make it my fault. Finally, the people in the next storage unit took the manager in and admitted something had leaked and they cleaned it up but did not realize that it leaked into my unit. The facility manager George never apologized to me for basically calling me stupid and telling me if I used my brain I could figure it out. Well, I guess he is the one with on common sense and cannot use his brain. He even said the floor was uneven and you could tell it had to have come from my side. I had them use a leven and guess what? The floor was level. I have no idea how to get the information of the people who ruined my expensive mattress and will now have to turn to an attorney. I will never use a self storage facility again.. Thank you for listening.