pgapartment's Profile

To LKV: You are not alone!

I tried to return a cheap IKEA non-stick wok that failed the first time I used it. Couldn't find the receipt for my credit card purchase (I never throw anything away, but once in a while something gets lost.) The returns clerk, her boss, and her boss all refused to take it back for credit (I didn't want an exchange; no doubt it would fail the same way.) IKEA says it has no way to look up a credit-card purchase by card. A customer at the next returns desk had a sheaf of purchase sheets - apparently a whole-kitchen or whole-house purchase of tons of stuff. She was trying to exchange or return some of the items, and getting nowhere on anything, so it's not just a cheap item they are so opposite to their "we-are-so-friendly" marketing image. The clerk almost refused to accept my just leaving the defective pot on the desk. While at the desk, I called my credit card company, explained the problem, and asked them to protest the charge. The agent said "It's such a tiny amount, we won't even waste time and effort to protest, but we will credit your account. Some companies know how to do business and some obviously don't. That wok was one of my first IKEA purchases. Since then, I never buy anything over $10. Mostly I go for the cheap meals.