lkv's Profile

It's been a while since the original post but here is my unfortunate experience with this mattress set and IKEA's disappointing response:

In less than a year's time the wood slats on the foundation bowed down causing a dip in the mattress. When I noticed the dip in the bed I looked at the foundation and saw that the center beam was not attached fully - the center support leg I purchased was balancing the beam that had dislodged. I removed the beam and I called customer service who assured me that I would be able to exchange the mattress if i could get it back to the store and that I should be able to return the foundation as well. Unfortunately I didn't take the name of the representative who assisted me so I have no reference there. When I brought the mattress to the Philadelphia store along with the foundation I was told that because the foundation was the cause of the mattress defect and the foundation was not under any warranty that therefore the mattress warranty could not be honored. Not only was I treated with suspicion but I was told that it was my fault for sleeping on the mattress while the damage was being done. I'm curious to know what person after working all day and taking care of an infant inspects their mattress and bed foundation to make sure nothing is wrong before going to sleep. This is absurd. Of course I didn't notice the foundation issue until after it was evident that the mattress was no longer flat. My husband who has an injured back stopped sleeping in the bed and I continued sleeping there until we were able to take off work and borrow a truck. I was also told later that the warranty was void since I continued to sleep on the bed after I noticed the problem. I have a really busy schedule and was unable to get to the store for a couple of months. Should I have slept on the floor until I was able to coordinate taking a day off of work and borrowing a truck? Finally, to add insult to injury, the mattress (which is latex and extremely heavy and doesn't have structure like a spring mattress) folded over the side of the IKEA cart onto the floor and the corners bumped into the side of the truck and entry door making it dirty. So now I get to sleep in an $899 bed that hurts my back and is dirty and my husband gets to keep sleeping on the couch until we can afford to buy another mattress.

So long story short, IKEA is refusing to honor their 25 year warranty on a technicality. I suppose if I was trying to be "sneaky" I could have brought the mattress without the foundation and everything would have been fine. I'm in the process of contacting corporate headquarters and will certainly update this review if they decide to honor the warranty but at this point, it's not looking good.