Christopher Mertz's Profile

BE WARNED! First let me say I didn't want to write this review, but they left me no choice. However I feel responsible to let people know who they are dealing with. And these people are not who they seem to be. DON'T BE TAKEN IN BY THEIR CHARM AND THE GREAT LOOKS OF THEIR STORE! THEY ARE NOT TO BE TRUSTED.
I spent thousands of dollars for them to design and install potted plants for my rooftop terrace. From the very beginning I said numerous times that the the area was very windy and they needed to give me plants and pots that could withstand the wind. I said it so many times it was actually funny. They assured me that they knew what they were doing. They said they had a lot of experience with windy rooftops. Ok, I trusted them. And at the time of the installation, I asked the owner, Amanda Mitchell for a guarantee that if the plants and/or pots were damaged due to the wind they would replace it. In front of 3 other employees she said that they would. To me that was a verbal contract.
Among the many pots and plants I bought, (and by the way, they all looked great) they gave me two tall (6ft.) Juniper bushes in pedestal pots. Sure enough one of the pots fell over in the wind and broke. I asked for them to replace it. They said they'd give me a discount on another pot. I was angry, but didn't want to cause a problem and the plant was undamaged, so I agreed.
When one of her employees came to repot the plant in the new pot, he told me that pedestal pots by design are not good in the wind especially with a tall plant. I asked if we should cut down the plant, but he said not to do that for the health of the plant. Even their employee, who had a degree in landscape design knew they had made a mistake.
Sometime during the winter, both plants and pots were blown over. The pots shattered and the plants died. I asked Amanda, the owner to replace them and they refused. They finally relented and offered 2 ugly pots that didn't fit the design they had created for my space. And refused to replace the plants. I said that was not acceptable. In essence, she said take it or leave it. I am now out approximately $900 bucks!
And they acted like I had done something wrong.
Never mind that they are extremely over priced, never mind that they were hours late for every appointment. I could overlook all that. What you should all know before you decide to hire them, is that they either don't really know what they are doing or they don't care what they are doing. They made a huge mistake. They claimed no responsibility. And, I repeat they are not to be trusted. A verbal agreement is still an agreement. GET EVERY THING IN WRITING WITH THESE PEOPLE! I MIGHT ALSO SUGGEST YOU TRY SPROUT HOME in the area. In my experience with them they actually know what they are doing.