brrrlington's Profile

Display Name: brrrlington
Member Since: 5/1/08

Latest Comments...

I beg to differ re: customer service. During the DWR mattress sale in August I ordered a mattress. I called to double check the online delivery estimate of 4 to 6 weeks. I was assured that that was the ship time from the manufacturer, so I ordered. Four weeks later I called to check with DWR to see if they had a ship date yet. The rep said that the lead time had been changed to 7 to 8 weeks and I could expect the mattress on Oct. 21. I was irate that the company did not contact me about the change and because they did not, it felt like a bait and switch. However, I calmed down knowing that perhaps it is not the company's fault when a vendor is late. On Oct 21 when I did not hear anything regarding my mattress delivery, I called and was told by a customer service rep that there was no tracking number in the system, but she would contact the manufacturer and email me within 24 hours. Again, I'm annoyed but what can I do. A week has passed and again I have heard NOTHING. I called again, only to be told by another rep that the one last week did not record my call and that is why no one contacted me. She said there was still no tracking number, but she would contact vendor and then me by email in 72 hours.

We were planning on ordering furniture, but clearly I will not be doing that- which makes me sad because some things are so great.
If this is typical of their service, in this economy this company will not be around in two years.


Apartment Therapy New York | DWR: Design Within Reach
10/28/08 12:22 PM

Thank you! I admired the metal furniture in the MS catalog. Alas, it was shuttered before I had my own home. Can't wait to check this out.


Apartment Therapy New York | Grizzly Metal Furniture
10/7/08 01:22 PM

Beautiful room! What is the aqua color? I've been having trouble coming up with a good one. If you have a moment and don't mind sharing, I'd love to try it. Thank you.


Apartment Therapy ohdeedoh | Nursery Tour: Zadie's A to Z Abode
9/28/08 02:31 PM

At least make them out of Swiffers.


Apartment Therapy ohdeedoh | Hot or Not: Snazzy Baby Knee Pads
5/30/08 04:22 AM

My rhymer would flip! Sip! Trip! Blip!


Apartment Therapy ohdeedoh | Thursday Giveaway: Flip-a-Word Books
5/1/08 09:52 AM