Baltimore21210's Profile

My sister purchased this crib 18 months ago in Florida, and when she went to put it together, ALL of the screws and construction parts were missing. She and her husband spent a week sorting it out with the store there.

My husband and I purchased this crib yesterday at a store in Maryland. We made sure to get a box that had not been opened before. Lo and behold, we get home and ALL of the construction parts are missing.

IKEA informed us that it will take 2 weeks to send us the items. It is impossible to get through to a customer service rep there, but once we did, we were informed that it was the "supplier's" problem, not the store's. Clearly, this company does not have sufficient quality control. It is outrageous for them to keep on marketing a product that regularly ships without ANY parts for assembly. I made sure to formally complain, but has anyone else purchased a Gulliver crib with all of the construction parts missing?