Kevin2277's Profile

Display Name: Kevin2277
Member Since: 3/25/08

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My wife and I purchased a Stearns & Foster Rose Castle king size no flip pillow top mattress on August 20, 2005 from the Mattress Firm in Houston, Texas and now it has sinkholes on both sides. In late June of 2007 I started having back problems that seem to come from who knows where? After many moths of all kinds of pain and numbness in my neck, arms, hands, legs, feet, chest and back...After many test, MRI's and months of physical therapy they have concluded that I have at least four disk two in my neck and two in my lower back that are bad. On Friday the 29th of February 2008 I had spinal surgery on my neck that in my opinion is the worst kind of surgery possible. We asked ourselves the doctors and the surgeons, what is the cause of this??? Now my wife whom never even takes even an aspirin is having back and neck trouble and is now taking pain and muscle relaxers! Who or what is to blame??? But wait, I have a really good idea of the cause considering we never had this kind of problems before we bought that nightmare of a bed! I'm really not sure what to do but having kids of all ages and not being able to work or even drive, there has to be an answer. I’m someone who loves to work, fish, hunt and really stay busy and now all I can do is stair at the four walls in whatever room I’m in at home and sleep on the floor. I called Stearns & Foster today and Mary Cooke tells me that they can’t help me to go back to the people at Mattress Firm who sold it to us, one small problem, when they sold us the bed they put on the receipt that all sales are final and any warranty issues that may come up, Stearns & Foster would support with us directly for ten years from the date of purchase as long as we purchased the mattress protector from Mattress Firm to keep from voiding the warranty from any spills or stains.
The Warranty card that was given to us that day states:
ALL STEARNS & FOSTER BEDS CARRY THE SAME WARRANTY.
THE TOTAL LIMITED WARRANTY PERIOD IS 10 YEARS. THE PERIOD FOR REPAIR OR REPLACEMENT AT NO CHARGE IS 10 YEARS, EXCEPT FOR TRANSPORTATION COST. YOUR PURCHASE IS ESTABLISHED FROM THE DATE OF YOUR RECIEPT.
The really stickler to the warranty card is below that is!!!
Congratulations
Congratulations
On your choice of a
Stearns & Foster sleep set.
You have selected the finest,
Most luxurious bedding made today. Enjoy
S&F
You Deserve a Stearns & Foster Mattress

The Mattress Firm sells the beds like this to trick buyers into defective junk!!!
Oh” By the way Sealy bought out Stearns & Foster a few years back and is riding on the coattails of there name and selling junk so they can make a big profits!!!!
All three of these companies’s need to be held accountable for the negligence!!!
A lawyer with some real desire to make a name for him/herself, plus a large some of money should get together with the many people that are victim’s of these corporate thieves and help them get restitution for the wrong doing that they are getting away with everyday for years. Please let know what you think. Kevin~


Apartment Therapy New York | Stearns & Foster Mattresses
3/25/08 11:03 PM