WoolaWoola's Profile

Display Name:	WoolaWoola
Member Since:	3/22/08

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DOES YOUR POTTERY BARN RUG STINK? SIGN THE PETITION: http://www.petitiononline.com/mod_perl/signed.cgi?PBSS2008&1 Apartment Therapy New York \| Good Question: Why Does My New Rug Smell? Flag this comment	7/16/08 6:36 AM
UPDATE ON THE ATTEMPTED RETURN OF OUR STINKY POTTERY BARN RUG: Both Pottery Barn corporate (customer service) and my local store (customer service manager and floor staff) acknowledged the stink problem. Unfortunately, corporate told me that only the local store could refund and the local store told me only corporate could do it. There was quite a bit of finger-pointing with the customer service representative finally telling me that we would be offered a refund IF AND ONLY IF we located our original receipt (which we no longer have). She then suggested we go back and review all credit card statements and/or call our bank and credit card companies to try to locate a record for a purchase that took place several years ago. Clearly, the response was meant to dissuade stinky rug owners from being able to return these health-hazard rugs. Very disappointing outcome. I've stopped shopping at Pottery Barn, West Elm and Williams Sonoma (the Pottery Barn companies) as a result. If Pottery Barn can't offer good service (especially for product they admit is defective!), then they do not deserve my business. Apartment Therapy New York \| Good Question: Why Does My New Rug Smell? Flag this comment	7/16/08 5:09 AM
I have a beautiful 9X12 Pottery Barn rug that was purchased in 2006. It is lovely to look at, but the odor literally can take your breath away. It's an odd pungent acrid smell that has only recently developed. Even though the rug sits in a large open airy room, the odor smacks you in the face as soon as you enter the home. As we have had this rug for a while, we didn't really notice how awful it was until we moved just last month and placed the rug in a room that gets more general use. It will be banished to the sunroom until we resolve this issue with Pottery Barn. I visited a Pottery Barn store today and spent some time sniffing around the rug rack. Sure enough, a couple of the hanging rugs were emitting a fainter version of the same burning odor. I informed a Pottery Barn salesperson that a rug I purchased a few years ago has a very pronounced stink and she was polite and helpful. Clearly Pottery Barn is aware of the situation. She told me that Pottery Barn had had an issue with the adhesive used with the backing of some of its rugs and instructed me to call the corporate office and to provide the information from the label on the back side of the rug. She was a little noncommittal about what could be done, but suggested that I inquire with corporate how the issue could be resolved. Before calling, I thought I would see if others have experienced this stinky situation and came across this thread. So much for buying wool! It's warm! It's natural! It feels great! Too bad the cloth backing STINKS! Apartment Therapy New York \| Good Question: Why Does My New Rug Smell? Flag this comment	3/22/08 1:28 PM