JoeBee's Profile

AdamT: Their instructions are at
http://www.sprayfoamdirect.com/PDFs/Operating%20Instructions.pdf

Incidentally, I phoned the BBB today and found that they did Email a response to me from FIT in July. I missed it cause it looked like spam. I spent a lot of time today addressing the many inaccuracies in their response. Just sent my response to the BBB.

I've been reading through that forum that you referenced . . .

I wish I'd read the comments on this page before I ordered Foam It Green. First, let me say that,
1) When it works Foam It Green is a great product,
2) There is a lot of good info and instructional material on the Foam It Green site including very useful videos.
3) The Customer Service people are very helpful at helping one use the product effectively.

However, as I learned and as suggested by the comments above,

1) There are some points that are not covered or at least are not covered well enough in the Foam It Green instructions.
2) The Customer Service people seem to be trained to always find a way to blame any problem on the customer. Their policy is that "The customer is always wrong”.
3) A large point made in advertising to differentiate Foam It Green from competitors is that you can tell by the color whether it is mixing correctly. My experience tells me that the green color is useful as follows. If the color is not green, you know there is a problem and you need to stop spraying and correct the problem. If the color is green, unlike what they insist, there can still be a problem and you need to check to be sure the foam that you sprayed a minute or two ago has cured.
4) I'm not sure that a situation where the customer is right will be corrected by the Chicago Better Business Bureau. Guardian Energy Technologies, the manufacturer of Foam It Green, is a member of the Chicago BBB. I wonder, how supportive the Chicago BBB will be of a paid member as opposed to individual consumers who were wronged by the member.

I purchased two kits. What I learned afterwards is that, in spite of my following the instructions carefully, there was a problem with the spray gun of the kit that I used first. It sprayed correctly into a test area and then, as I sprayed about half of the area that was to be covered by that kit, it sprayed green chemical that looked like that which successfully cured in the test area. However, the spray gun was apparently mixing reduced amounts of the yellow chemical. When I looked back over the areas sprayed first, I saw dripping blue chemical. I stopped spraying and, in examining the sprayed areas, I found randomly some areas cured correctly, some were tacky and never cured, while about 80% of the area sprayed turned from green to blue and dripped. They tell me green foam can’t turn to blue. Although I wasn’t really prepared to collect photo evidence, I did manage to obtain a couple photos that give a good look at what was happening. I was able to successfully spray the remaining foam in that kit and the foam from the second kit by using the second kit’s spray gun.

I’m not sure what was wrong with the first kit’s spray gun. I could give you details but, to summarize, I followed their instructions very carefully, for example, I removed the nozzle almost immediately after spraying the test area, applied petroleum jelly as instructed, and then installed a fresh nozzle. However, what I now know is that, even if the sprayed foam appears green, one should continuously check areas that were sprayed one or two minutes earlier to be sure they are curing correctly. This check should be added to their otherwise good instruction package.

I also learned that the Foam It Green warranty is worthless and that Guardian Energy Technologies will do whatever they can to avoid paying for chemical that is wasted cause of a failure in the process no matter how well you follow the instructions.

I submitted an on-line complaint to the Chicago BBB on June 14. When there seemed to be nothing happening as a result, I phoned them and finally got through on June 17. I was told that my complaint would be processed and sent to Guardian giving them 10 days to respond. Well that was 19 days ago and, as far as I can tell, nothing has happened. If you look on the BBB site, amazingly under “Customer Complaints Summary” they show only “Closed Complaints”. Thus, my complaint doesn’t even show up.

I need more spray foam to complete this project cause of that wasted cause of the failure of the Foam It Green spray gun and their instructions to cover what happened in my situation. Also, I have some other projects at a number of locations and will probably go to Tiger Foam based on the reviews that I’ve seen so far of Tiger Foam.