nybh's Profile

Based on personal experience, I couldn't recommend PaperStone at all. We liked the look but regret the hassle and mysteriousness surrounding some of our expensive PaperStone countertop failing on us. Despite its reputation for being resilient (skateboard parks etc), we haven't found it to be so. And that's a vital quality to have in a countertop!

We had a nightmare experience trying to get part of our countertops fixed after it started to stain simply from contact with water immediately after installation, turning misty. We complained to the distributor we bought the PaperStone from (and who recommended the installer). But despite visits from multiple installers and a distributor representative, the countertop is still super sensitive to water. Water!

This failing is very apparent because another piece of the same PaperStone in our kitchen (on the opposite countertop) isn't nearly so sensitive and was supposedly cut from the same larger PaperStone rectangle we purchased from the distributor. Who knows if the PaperStone we got was defective or something else went wrong in the finishing? Somehow neither the distributor nor the installers can identify the exact cause of the staining although they all admit something is wrong upon seeing it. It doesn't help when there seem to be considerable differences between PaperStone's guidelines, their East Coast distributor's guidelines, and the approaches of the distributor's recommended installers for treating/finishing the product pre- and post-installation. Everybody has different ideas and then likes to blame each other!