bracky_boo's Profile

i work at a customer service call center so i felt that maybe i should put some advise on here. believe me, the customer service reps usually want to help you as quickly as you want to be helped.
first of all try and stay polite the whole conversation, if you get rude with the customer service rep eventually they will just kind of shut down and stop listening.
alot of the time customer service reps aren't allowed to make more than a certain amount of credit on an account so for something like 200.00 just immediately ask for a supervisor, they'll try and talk you out of it, but stick to your guns, remain polite and explain that you just want a supervisor. if you're calling during a busy time of the day sometimes it can take forever to get a supervisor (hence the "transferred to a phone in a closet" feeling)
always always save your bills, stuff happens and sometimes companies lose a payment, if you have documentation proving that you made that payment you're basicaly a fax away from reimbursement.
alot of companies either do outsourcing or third party contracts (which basically means that the customer service reps are owned by the company itself resulting in poorer customer service) seeing as how this is the case i would highly agree with an earlier comment that advised to go with smaller companies. anytime you can do this, do. you are dealing with people who live within your community, and you have a more personal customer service.
and last but definetly not least, if all else fails ask to be transferred to the cancellations dept. i would say this is a fairly well known secret, but if you threaten to cancell your service the cancellations dept will usually cut you a deal on your service.
hope this was helpful