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Display Name: ceseeber
Member Since: 2/18/08
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here's an update to my comment above:
One month after recieving the first table, which cracked, I got the replacement table...this one had a gorgeous color to it, and seemed to be made of more solid wood (less fill) but had a huge scratch on the top surface. I declined the delivery and finally 30 days after the second table I got the third table, which was completely broken upon arrival. Needless to say I've called custemer service many time throughout the three months. I did get my refund back two days (103 days after placing my original purchase) after the third table was recieved and declined.....what a frustrating ordeal.


Apartment Therapy San Francisco | Railroad Tie Dining Table and Chairs from VivaTerra
3/28/08 9:49 AM

I did purchase this table. It's beautiful and it does not smell one bit!

But do beware, portions of the wood table has fill in it and would look so much nicer it it were of a better cut of wood. It is partially neglectable due to the rustic nature of the table. The table also has rough edges, which cause large splinters of wood to catch on clothing

Only 7 days after recieving the table it cracked on me. It cracked the length wise, 72 inches and completly through the thickness of the table. If the structure beneath it were not box shaped, then the cracked portion would have falled off.

Customer service was kind enough to offer to replace the table, but it's been three and half weeks and they have not yet contacted me regarding the pickup service of the damaged table. I have called them fours time and emailed twice and gotten zero help or response. They only response they offer to my calls is "we will forward your concern to cooporate".

I'm sad that I spend over a grand on a gorgeous table, that's broken only a week after recieving it and gotten nothing but poor customer service in return. It was my first big purchase for my new home and my first purchase with Vivaterra.


Apartment Therapy San Francisco | Railroad Tie Dining Table and Chairs from VivaTerra
2/18/08 12:57 PM