fbl3's Profile

We bought a top of the line stainless steal 48 inch Northland 48SSWS refrigerator from AJ Madison in November 2010. This cost us over $6,374 and we also bought the 5 year extended warranty.

This has been the biggest mistake of our lives. From the day we plugged it in we've had problems with it. First it made a lot of noise. So we called Northland and after a few months they agreed to replace the motor/compressor. We thought this would solve it...but it didn't. It still sounds like a Mack Truck. We bought a similar size KitchenAid for about the same price for our other home, and its so quite.
Second, we've complained to both Northland and AJ Madison... and despite our warranty...they both said tough luck. AJ Madison, kept us on hold for 45 minutes, then they hung up on us. Too bad, we really liked AJ Madison. But that was unbelievably rude.
Finally, we financed it with one of those Paypal deals, but they said sorry because you didn't notify us within 60 days. Little did we know that Northland was stalling us past the 60 day window?

Unless you plan on putting this thing in your garage, don't buy it. It does look nice but it’s very noisy.