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Back to the Roots's Profile

Display Name: Back to the Roots
Member Since: 2/13/11
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@happiness This is Nikhil, one of the co-founders of Back to the Roots. I just came across this post and want to deeply apologize for your experience with our company. At our core, our deepest beliefs with our company are to uphold the best customer satisfaction & service, and build a true community around this movement to rethink waste and grow food locally and more sustainably. We went through some major growing pains early this year, and cannot thank you enough for your patience and the patience of all our supporters who helped us get through it!

Please email me at Nikhil AT bttrventures.com as I'd like to send you and your family a free mushroom kit and apologize personally as well!

I apologize again and look forward to hearing from you soon @happiness!

Best regards,
Nikhil


Easy-to-Grow Mushroom Garden from Back to the Roots
5/28/11 9:11 PM

Hi @happiness! We're on a slight backorder (~7 days), but if you have any special birthdays / events coming up, please reach out and we can definitely accomodate / expedite your order! We appreciate you thinking about the kits as a new gift idea! My direct email is nikhil AT bttrventures DOT com if you have any questions.

Thanks!

-Nikhil


Easy-to-Grow Mushroom Garden from Back to the Roots
2/17/11 1:48 PM

@TVo @embryoconcepts This is Nikhil, one of the founders of Back to the Roots. Thank you so much for your purchase - we really appreciate your support! Our #1 commitment is to our customers, and we 100% guarantee our products. Please reach out to me at nikhil AT bttrventures DOT com, and I'll send you a replacement kit asap! I'm excited for you to grow your own mushrooms soon, and look forward to hearing from you!

Best,
Nikhil


Easy-to-Grow Mushroom Garden from Back to the Roots
2/13/11 8:32 PM