Didimama's Profile

We purchased the Citation approximately 2 years ago from Jeff Klein at Sleep, Etc and I would highly recommend purchasing from him because he has been amazing re: customer service follow, up but more on that later.

The Citation is an adjustable bed and we have had some issues with the motor which will hopefully be remedied soon. As for the bed itself, in my experience, it is an acquired taste almost like sushi. I can't say that I was immediately comfortable from the first night in it but over time it has certainly become more comfortable as the bed has settled. There is no doubt that the bed is wonderfully crafted and is quite impressive aesthetically but getting accustomed to it did take some time.

Now that the mattress has settled, I do like it and it will hopefully become even more comfortable with future use. As for the maintainence, flipping the bed every 4 months was not a big deal for us. The only other issue is with the remote control to adjust the height of the bed. This may be user error but we previously owned an adjustable Tempur-Pedic and the remote was more user friendly and easier to use. The remote control for the Citation has to be angled properly so that the beam can communicate with the device under the bed to move it up or down. Most of the time, this requires actually getting out of bed to angle the remote properly and then getting back in to test the height. To avoid this issue, you can preset the memory to your preferred height but if you want to make any adjustements, I have found that you have to get out of bed to trigger the remote control.

As for purchasing from Sleep, Etc. Jeff literally stands behind his product and in our case while he was on a business trip in the West Coast he made time to personally come to our house to properly install the bed when it was improperly installed the first time! Two years later when we had another issue with the motor and I called up Jeff, he was tenacious in following up and getting a response from Hastens to help resolve our issue. Given that incredible level of customer service we shall purchase all our future mattresses from Jeff. I cannot say enough good things about his business model and level of service.