unhappy customer's Profile

I didn't try to order furniture but have ordered many things in the past. Their customer service has gone way down in my opinion. I ordered a gift card online (Saturday) and was told it would be shipped out the next business day (Monday) I got an e-mail confirmation on Monday saying it would not be shipped out until that Wednesday (which was recipient's Birthday). I called customer service and explained that their website states that it would be shipped out the next day so she said she would express mail it and it would get to recipient overnight Tuesday or Wednesday. Problem solved, or so I thought. Checked my bank account online and see that I was being charged for the express mail and it was STILL being shipped out on Wednesday. All I got was sorry, nothing they could do. I have cancelled my catalogue and will not be purchasing anything from them in the future.