LizinAustin's Profile

Purchased an IN STOCK sofa (my receipt is proof) and after no word for over 2 weeks I called for delivery confirmation. I opened the door to 60 days of misinformation, mishandling, and customer abuse that ended ONLY after threatening a LAWSUIT. 32 phone calls, countless HOURS on hold while waiting for one more "supervisor" who provides only a first name (try making a follow up call and asking for the supervisor named Susan you spoke to 2 days ago who told you she'd call you back and have them tell you "Which Susan - we have 12?") That abuse went on for 60 days with 8 "supervisors" promising to "handle it" and then dropping the ball. I spent over $2,000 on my order and had Ballard been honest from the beginning and told me the item was NOT IN STOCK and the vendor was flakey with delivery I could have had the option to purchase somewhere else. Instead they strung me along for 2 months so by the time I made threats it was too late to order from someone else. DO NOT RISK ordering through this company. Their inept and indifferent customer service dept. IS NOT WORTH the HOURS it will take out of your life. Oh - and once they finally delivered? No follow up - no apology - NOTHING!! I've read review after review that supports my story of abuse from other Ballard customers. BEWARE!