I've had the worst experience with this company. I ordered the tulip table in May. The table comes damaged. Not only that the box came with nails sticking out of the carton/crate and scratched up my floors. I call to get a replacement. They tell me they will ship me one right away. I hear nothing from them for a week and I call back. Customer service goes "oops" these are out of stock. So I asked why they didn't contact me to tell me earlier. They make up some lame excuse and say this item is on back order you can expect it in July. I call in July they say oh the guy gave you the wrong information, its coming in August. I call in August, they say the same thing, September. September they tell me to call back in October. Its also funny how they always tell me to call back on a date that is Jewish holiday. Since they are all Jewish they never pick up the phone on that day! So I got my table today finally. And guess what the table is damaged again. It's oval and not round! I call back and customer service refuses to give me another replacement and says that I will need to bring the table to their warehouse at my own cost to prove to them that there is a problem and if I wanted a refund I would need to pay out of pocket.
Lexington Modern – Designer Furniture & Fried Chicken?
|10/4/10 5:50 PM|