msdreadhead's Profile

What a disaster! Yeah, the doors slide, but the problems I had with their San Francisco office. Called minutes before my 1st meeting with them (thought I was lost—really bad directions from the assistant)“Sure, come on in, you’re just 2 blocks away”. So I get there and the office is closed!!! Luckily a salesperson saw me as he’s walking to his car--he apologized for the error of his assistant and let me in, this was in mid August. Deposit made, we set up an appointment to have measurements of my closet space, between 5-6 pm on Aug 29th. They showed up at 3:30pm!! Of --course, I’m not home. So measurements finally get taken but I have difficulty getting a contract from Sliding Door. However, they wanted my credit card info, asap, to pay for the balance owed BEFORE the doors arrived or contract delivered. I didn’t do it. Finally got the contract emailed to me…after numerous calls and a different Sliding Door assistant. Poor communication on their part; I had difficulty finding out when the doors would be delivered. Doors arrive in early November, got installed a week later. I’m told I have to remove the handles on my built-in closet drawer in order to accommodate sliding doors. I said no way. So they put in doors that stick out away from closet, more than they should—let’s just say, there are gaps. Not really a big deal to me but I thought they should have told me that at the time of measurement. The diver slats: started popping off a day after installation (put ‘em back on, they pop off, again and again). Never got the door slats I asked for; they didn’t have enough to complete the job. They promised to mail them to me asap (lousey stick on slats!!) Over 2 grand and what, about 10 weeks waiting, I still don’t have the doors I asked for. After repeated phone calls and emails no response from Sliding Doors. Wouldn't use them again/wouldn't recommend.