kachadesign's Profile

As much as I love the quality of their sliding doors, I was very disappointed with the organization and services of the company.

When I first ordered the doors, the salesperson told me the my closet openings are typical sizes: 48" x 82", 60" x 82", and 72" x 82". Therefore, it should only take 2-3 weeks for the doors to arrive. In 3 weeks, I received a call from them to pick up the doors. But when I showed up at their San Jose Warehouse, the guy told me 1 set of closet sliding doors (2 doors) will arrive later and they don't know when they will come in. I was in a hurry so I just loaded the doors and left. When it comes to installation, I realized it wasn't missing just 1 set of doors, but 2 sets, which the guy failed to inform me. Couple phone calls later, they finally admitted it was their mistake and that they will call me as soon as the rest of the sliding doors arrive at the warehouse. I do not own a truck so I have to borrow a friend's truck to pick up the sliding doors.

2 months have passed by and every week when I call to check up on the order, they promised my doors will make it to next shipment because my doors did not make it to this week's shipment.

I know I am a small customer to them since i only ordered 6 sets of sliding doors but I did pay more than $5000!! I picked them because of the quality of the doors and thought the service will be good as well. But in the end I am still waiting for the 2 sets of sliding doors that they promised to deliver to me 2 months ago!