mrshawnliu's Profile

Really? Has any of you ever tried returning products back to YLighting?

We ordered a lamp from them about a month and half ago. The package was delivered in a broken box (you can see the cords through the holes). So we called them, they made no apologies and expected us to haul the 30-lbs broken package and drop it off at a UPS store (and the representative told us to hurry because it's valid for only 10 days).

At the end, after 4 days of numerous messages and calls, we persuaded them to pick up the package. The light has since been accepted and returned – two weeks ago, and we're still waiting for our refund. No word from them about our refund and our emails have not been answered.

We have done plenty of in-person and internet shopping and this, by far, is the worst customer service we've ever had to dealt with.