dlglobal1's Profile

edit to previous post:
I want to be clear here: I am referring to Hastens and Hastens retail store personnel in my specific case only. As I mentioned in my earlier post, I am sure there are many satisfied customers out there. My wife and I are just NOT able to say we are among them.

Hi Everyone!
I just came across this site and felt compelled to add a comment regarding Hastens beds. My wife and I purchased a 180cm x 210cm Continental in June this year. We based our decision on a number of factors including price, construction (we wanted an all-natural, non-toxic bed), longevity, and most importantly our own past experience sleeping in a Hastens bed. We had a positive experience in a hotel. We saved money for 3 years to buy a Hastens. The bed cost around $12,000. We spent several hours during multiple trips to the store trying diffent beds before making our choice.

Shortly after receiving our bed we found that the construction was defective. We ordered a Medium, and one side was very soft, while the other was somwhere between soft and medium. We immediately contacted Hastens and they sent a representative to inspect the bed. Two weeks later she arrived and agreed that the matress was not constructed properly and agreed to replace it. We waited another 5 weeks t before the replacement matress was delivered.

There was no improvement in the matress that was delivered as replacement. We notified Hastens 2 days after delivery that we wanted to return the bed and get a refund. They actually argued with us and tried to tell us WE were wrong and the bed was fine. This despite the fact that we were both now feeling back and shoulder pain which had never happened before. They again offered to replace the matress. When we decilned to have it replaced and asked for a refund their attitude changed significantly. After weeks of telephone calls and several letters, they finally agreed to upgrade our purchase by replacing our bed with a higher quality model. We agreed to allow this on the condition that if there were any problems, we would be able to return it for a full refund.

We went to the store and selected a 2000T as the replacement. The store manager phoned her boss and got the approval to do the exchange. We left the store feeling satisfied, albeit a bit uncomfortable with the quality of service (I'm leaving allot of detail out here concerning the store personells attitude, suffice it to say it was not nice).

I sent a short letter confirming our agreement and asking for a timeframe to deliver the new bed. The next day I recieved a call from Hastens saying they would not replace the bed. Needless to say we were shocked. We immediately went back to the store where we spent the next hour negotiating for a refund. They finally agreed to refund 85% of our purchase price within 5 days. That was 7 days ago and we still have not seen our money.

We now have to get a lawyer to help resolve this. It has turned out to be a nightmare. We wish we would have read this and many other threads concerning Hastens and their problems before making this purchase. We have subsequently been in touch with many other unsatisfied customers who share our experience. Our advice from firsthand experience is that although there are many satisfied customers of Hastens, there are also many unsatisfied ones such as ourselves. Think long and hard before you buy from them, and be sure you get everything you agree to in writing.