ouraptsmells's Profile

Just wanted to post an update. The day I posted we went to PB on 67th/Broadway with the smaller rug we had. I printed out this entire site - went to the back where the curtains etc are. Proceeded to tell the manager (I did not get her name, but will look to see if there is an associate # or name on the receipt)
our situation. We told her we had 3 more 5x8 rugs back home and the smell of the rugs are unbearable. She asked how old the rugs were and if we had receipts. We told her they were from 1-3 years old but only had a receipt for the smaller one I had with me. She told us their 'return policy' is a year from purchase and that she would allow us to exchange all 4 rugs as a one-time courtesy. My boyfriend and I, overwhelmed with joy went back to the apartment and brought the remaining 3 rugs in! Fortunately, 2 of the rugs we brought back are still in the stores (even though they were bought 3 and 4 years ago). She gave us the full retail price of these 2 rugs, the full price I paid for the smaller rug since I had the receipt. I did not have a receipt for the the large 5x8 rug that matched the smaller rug, so she gave us $20 more than the smaller rug, ($169) which is much lower than I paid originally, but $169 is better than $0 and odor. They rolled each rug out to look at them and then gave us a store credit for over $800.
We did wind up getting one of the same rugs in a different color, and then decided to order the hand knotted $700 rug in hopes the quality and making of the rug is different. We figured that at least now we have a receipt and know the <1year policy and can return these should they start to smell so didn't think we really had anything to loose. The new rugs have been with us 2 1/2 weeks now and there is zero odor. The apartment finally smells normal again and we are so grateful for finding this site!! Such a huge relief! We still have a PB Teen rug in my daughters room, but hers is a year old and has never smelled so we left it alone.

Also, the new rugs have the same stickers as the old ones we brought back ("Kaleel") I think the name was so I am not sure if that is a true determinant of the old rugs vs. the revised rugs after fall 06.
:)