MikeB's Profile

It's not ASKO dishwashers or swedish engineering that's the problem. It's ASKO's lack of a real business structure. All dishwashers break, some more often than others. But the reason why ASKO owners are more frustrated than others is because ASKO is very poorly prepared for taking care of the customer past the original purchase.

Take this recent ASKO dishwasher recall as an example. Why are so many people dissatisfied with the way ASKO's been handling it? Because ASKO does not have a service department and when they tried to contract out, they quickly found out that there are not too many service companies that would be willing to work on ASKO appliances, having to learn an unfamiliar design.

ASKO does not really have a good and reliable parts distribution system in U.S., and that is why it may take weeks to get a part, adding to the "pleasant" experience.

Read ASKO's response to the many upset customers affected by this recall: http://www.appliancejournal.com/appliance-recall-information/asko-dishwashers-recalled-due-to-fire-hazard-released-06-14-2007-257/