Mary Beth's Profile

I am in the same situation. I placed an order in August (paid in full) and have not received my merchandise. I did receive some sporadic emails and voice mails from a Jay Ward but when he told me they would issue a refund and it never materialized, I stopped receiving responses. Their phone still is in service but they have taken it off their web site. The number is 800-706-2914. The manufacturer of the merchandise I purchased was advised by Eboniste to direct all inquiries to Scott Frankum at scott@eboniste.com; however, I have been doing that for weeks and getting no response. I believe Scott is the founder/owner so the good news is that he is still communicating with someone, if not his customers and so perhaps there is a chance that things will work out in the end.

I put a deposit on the Pignolo sofa and now Nuovo Melodrom has disconnected their phone at their Bronx warehouse. I see a posting from Karen recommending this sofa. If this is the same Karen who sold me the sofa at the SOHO store just before it closed, please let me know who I can contact about getting a refund of my $800 deposit. Please email me at mbfalla@yahoo.com.