dmuckle's Profile

We had an awful time with PB Teen. We purchased a number of products and some of them came with all the parts necessary for installation and some products came without all the parts necessary for installation. This was very frustrating when you're trying to assemble stuff and looking at the instructions and finding that you do not have all the parts. So, of course, I contacted them by phone and after I contacted them, and talked to two different people, they said they would send the missing parts. After waiting several weeks without the parts arriving, I called again, and after speaking with three people, I was told "we do not ship partials" and that someone was supposed to have called me me back and told me the missing parts were not being sent. However, no one had called, no messages left, nothing. I only found out because I called them back.

So we're basically left high and dry with some wall units that can't be installed. Very disappointing. My children like the looks of the PB teen stuff, but I can not justify the money when a company provides such poor product quality control and thoughtless customer service.