sarmc's Profile

Display Name: sarmc
Member Since: 6/5/14

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I should have added to my comment- the problem is the buttons themselves, they have a little 'release' if you will. When EQ3 sends replacement buttons and a repair man, they replace them with the new 'closed' loop buttons. If you simply fix the button, the problem will most likely happen again.


How Do I Replace Buttons on EQ3 Couch? Good Questions
6/5/14 06:02 PM

I have the same couch and lost a ton of the buttons (I think 7 or 8)- EQ3 has realized that these buttons were a faulty design and will replace all of them at their cost. Send an email to their customer service (or call the 1-800 number) and they will help you out! Even if you bought it elsewhere, the 3 year warranty is through EQ3. Keep in mind that generally the only problems they have are with the buttons on the seat, so if any of the buttons on the back of the couch have fallen off, tell them so they send enough buttons to do the whole couch!


How Do I Replace Buttons on EQ3 Couch? Good Questions
6/5/14 12:56 PM