ryan w's Profile

Display Name: ryan w
Member Since: 12/31/13

Latest Comments...


I purchased a Keetsa Cloud king size in mid 2012, after favorable reviews here and elsewhere. After a little over a year the mattress has developed terrible pits in it with bunching of the pillow top. It is totally unusable, as one just sinks into these holes. This seems to be a growing trend as I peruse the reviews for Keetsa products a year later...

Despite the claim of a 12 year warranty for manufacturing defects, Keetsa would not honor the warranty because I lost the original sales receipt in my move from SF to NYC. There was some error in entering my order into the system, so there is no record of my purchase. I am now stuck with a $1500 king size piece of junk that the goodwill won't even take. So much for standing behind your product. I suppose the customer takes the blame these days…

-I will note out of fairness that the managers at both the SF and Berkeley stores were very nice and very helpful trying to resolve this for me, but the higher ups seem to care very little about the customer and the integrity of the product or the image of their business. shame on you.

Review: The Keetsa Pillow Plus
A Year in Bed

12/31/13 04:09 PM