Frank W.'s Profile

I have some area rugs purchased from Room Board. They are terrific rugs, except for the smell. I experienced the same isues as many others listed here: smell and thinking it came from something other than the rugs. The smell was much stronger near the floor, and it was concentrated in the rugs. So I removed them from the room and the odor went away. I contacted some professional carpet cleaners to remove the odor from the rugs, and they told me it wouldn't correct the problem because the rugs likely have latex glue and canvas backing that produce the smell. They have experienced alot of this complait from others. I have not been able to correct this yet through the store, but I'll write back when I do speak with them.